All returns for any particular order need to be returned in one shipment and the RMA number should be written on the return pro-forma invoice included in your parcel.
We request that returns are shipped through our shipping partner Federal Express. Charles Whittington Collection is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an RMA or return goods using Federal Express does not affect your statutory rights.
Charles Whittington Collection will not accept returns for any items that have been worn, exposed to damaging elements or if the Charles Whittington Collection tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the United States of America. If you are located outside the United States of America, you will be required to pay additional taxes and duties on exchange items.
While we are unable to exchange items for alternative styles and colors, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.